This course, Data-Driven Decision Making (DDDM) teaches an approach to making choices, setting strategies, and solving problems based on empirical evidence and data. It involves everaging data analytics, statistical analysis, and data visualization techniques to derive insights and inform decision-making processes across various domains and industries.

Decision-making models are structured approaches or frameworks used to systematically analyze and process information in order to make choices or reach conclusions. These models help individuals or groups navigate through complex situations by breaking down the decision-making process into manageable steps.

This course is designed for project engineers, geoscientists, reservoir engineers, production engineers, petroleum engineers, Inspectorate, planning and development analysts, business planners, and managers.

Understanding the ISO 9001 Standard

• Grasp the Scope and Structure: Understand the purpose, structure, and scope of the ISO 9001 standard.
• Key Principles: Learn the fundamental principles of quality management as outlined in ISO 9001, including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management.

 Quality Management System (QMS) Requirements

• Clause-by-Clause Knowledge: Gain detailed knowledge of each clause of the ISO 9001 standard, including context of the organization, leadership, planning, support, operation, performance evaluation, and improvement.
• Document Control: Learn the requirements for controlling documents and records within a QMS.

 Implementation of ISO 9001

• Planning and Design: Understand how to plan and design an ISO 9001-compliant QMS tailored to the organization’s context and requirements.
• Process Mapping and Documentation: Learn how to map, document, and manage processes effectively.
• Risk-Based Thinking: Understand how to apply risk-based thinking to identify and mitigate potential risks to the QMS.

 Roles and Responsibilities

• Top Management’s Role: Recognize the responsibilities of top management in leading and supporting the QMS.
• Employee Involvement: Understand the importance of employee involvement and how to engage staff in the QMS.

 Internal Auditing

• Audit Principles: Learn the principles and practices of auditing, including audit planning, conducting audits, and reporting audit results.
• Audit Techniques: Gain practical skills in conducting internal audits to ensure compliance with ISO 9001 requirements and identify opportunities for improvement.

Continuous Improvement

• Corrective Actions: Understand the process for identifying nonconformities, implementing corrective actions, and verifying their effectiveness.
• Continual Improvement Strategies: Learn strategies for continual improvement of the QMS, including the use of quality tools and techniques.

 Performance Evaluation

• Monitoring and Measurement: Understand how to monitor and measure QMS performance using key performance indicators (KPIs).
• Management Review: Learn how to conduct effective management reviews to assess the performance of the QMS and make informed decisions for improvement.

Compliance and Certification

• Certification Process: Understand the steps involved in achieving ISO 9001 certification, including preparation, selection of a certification body, and the certification audit.
• Maintaining Certification: Learn how to maintain certification through continual improvement, internal audits, and management reviews.

CASE STUDIES.

1:         Samsung Galaxy Note 7 Battery Explosions (2016)

Issue:   Samsung had to recall its Galaxy Note 7 smartphones after several units caught fire due to battery defects.

ISO 9001 Relevance:

Clause 8.3 (Design and Development of Products and Services): Emphasizes thorough testing and validation of product designs.

Clause 8.5.6 (Control of Changes): Ensures that changes in the design and development process are controlled and reviewed.

Prevention:

Comprehensive risk assessment and testing protocols mandated by ISO 9001 could have identified the battery design flaws before the product was launched.

2:         BP Deepwater Horizon Oil Spill (2010)

Issue:   The Deepwater Horizon drilling rig explosion resulted in a massive oil spill, causing extensive environmental damage and significant financial losses.

ISO 9001 Relevance:

Clause 6.1 (Actions to Address Risks and Opportunities): Requires organizations to identify and mitigate risks.

Clause 8.6 (Release of Products and Services): Ensures that products and services meet requirements before release.

Prevention:

A robust risk management system as required by ISO 9001 could have identified and mitigated the risks associated with the drilling operations, potentially preventing disaster.

3:         Volkswagen Emissions Scandal (2015)

Issue:   Volkswagen was found to have installed software in diesel engines to cheat emissions tests, leading to significant legal and financial repercussions.

ISO 9001 Relevance:

Clause 5.1 (Leadership and Commitment): Stresses the importance of ethical leadership and commitment to compliance.

Clause 9.1 (Monitoring, Measurement, Analysis, and Evaluation): Requires accurate monitoring and measurement of product performance.

Prevention:

ISO 9001’s emphasis on ethical leadership and accurate measurement could have fostered a culture of compliance, preventing the unethical practices that led to the scandal.